About the company

We're partnering with a well-established national credit provider that's doing things differently. With a strong focus on people, integrity and positive customer outcomes, this is a business where you'll be supported, valued and given the opportunity to grow. If you're looking for more than just another job, keep reading.

About the job

You'll work with customers who may be experiencing challenging financial circumstances, helping them find fair, realistic and practical solutions. This isn't about simply making a collection call. It's about listening, understanding each customer's situation and having genuine conversations that help move things forward. You'll join a supportive, inclusive and down-to-earth team where you can make a difference to customers and build valuable experience in financial services.

Monday-Friday | 8:30am-5:00pm
No weekends - hello, work-life balance!

What you'll be doing

- Have meaningful conversations with customers with empathy, professionalism and respect
- Negotiate fair and realistic repayment solutions
- Support customers experiencing financial hardship




- Manage customer accounts in line with compliance requirements
- Maintain accurate records and documentation
- Identify ways to improve processes and customer outcomes

About You

You might come from collections, customer service, banking, lending, hardship or another customer-facing environment. We're looking for someone who is:

- A confident communicator who can handle sensitive conversations
- Empathetic and enjoys helping people
- A natural problem-solver
- Resilient, organised and proactive
- Comfortable working in a regulated workplace

Benefits

- Hybrid working
- Birthday leave + lifestyle leave
- Paid parental leave
- Free weekly Pilates
- CBD location with an easy commute
- Supportive, inclusive and down-to-earth team culture

If you're looking for a role where you can help people, develop your financial services career and be part of a team that cares, we'd love to hear from you.

Additional Information

- Brisbane CBD location
- $65,000 - $75,000 + super
- Hybrid Available

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📌 Customer Service & Collections Officer (Brisbane City)
🏢 IAS RECRUITMENT
📍 Brisbane City