About the Role

Our client is seeking a customer-focused and experienced Automotive Service Advisor to join their reputable service center in Queenstown . You will be the primary point of contact for customers, responsible for understanding their vehicle service needs, explaining necessary repairs, and ensuring a positive customer experience. This role is vital to our operations, bridging the gap between customers and our highly skilled technicians. We pride ourselves on transparency and professionalism, and we are looking for an individual who embodies these values, driving customer loyalty and ensuring the efficient operation of the service department.

Key Responsibilities

- Greet customers, listen to their concerns, and accurately record vehicle service requirements.
- Inspect vehicles with customers to identify needs and explain recommended maintenance and repairs clearly.
- Provide accurate estimates for labor and parts, and obtain customer approval for services.
- Schedule service appointments and manage the workflow of the service department.




- Communicate effectively with technicians to ensure smooth service delivery and provide updates to customers.
- Process service invoices and payments accurately.
- Build strong customer relationships based on trust and exceptional service.

Requirements

- Proven experience as an Automotive Service Advisor or in a similar customer-facing role.
- Strong knowledge of automotive systems and repair processes.
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask and manage time effectively in a busy setting.
- Proficiency with dealership management systems and basic computer skills.
- A professional demeanor and a commitment to customer satisfaction.

Benefits

- Competitive base salary plus performance-based bonuses.
- Opportunities for professional development and manufacturer training.
- Employee discounts on vehicle servicing and parts.
- A positive and collaborative work environment.
- Potential for career advancement within the automotive service industry.

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📌 Automotive Service Advisor (Newlands)
🏢 Placements24
📍 Newlands