We are searching for a number of Travel Contact Centre Sales Consultant's to join our Outpost team! Known internally as a Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!
Location
This role is office-based where a set number of days is required by the region. You will therefore ideally live within a commutable distance to our office in Brisbane.
Mission & Responsibilities
Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.
- Reach monthly sales targets while driving exceptional customer service KPIs
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy
- Differentiate your service to provide a uniquely G experience for our travellers
How Your Mission is Achieved
- Connect with our prospective travellers both over the phone and via email
- Ask the right questions to ascertain the needs of each unique traveller
- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience
- Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
- Act at all times with the purpose of providing a life changing experience
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values
- Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers
Required Skills
- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
- A love of sales and travel
- Experience using a GDS system, preferable but not mandatory
- Superior selling skills & exceptional customer service skills are required
- Problem solving/complaint resolution skills
- Extensive geographical knowledge & travel experience
- Adaptable and energetic, with the ability to work independently as well as in a team environment
- Ability to work varying shifts and weekends as required
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Enjoy being a part of a global team
What Do We Offer You?
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equal Opportunity Statement
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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