About the Role

Our client is looking for a charismatic and experienced Customer Service Lead to guide their customer support team in Queenstown . This leadership role focuses on ensuring outstanding customer interactions, resolving complex issues, and mentoring service representatives to deliver exceptional support. You will be instrumental in maintaining high customer satisfaction levels and contributing to a positive brand reputation. This is an ideal opportunity for a customer-centric individual with strong leadership skills to shape the customer experience within a dedicated retail environment.

Key Responsibilities

- Lead and mentor a team of customer service representatives, providing guidance and support.
- Handle escalated customer complaints and complex inquiries with empathy and efficiency.
- Develop and implement customer service policies and procedures to enhance the customer experience.




- Monitor customer service performance metrics and identify areas for improvement.
- Train new team members on service standards, product knowledge, and support tools.

Requirements

- Proven experience in a customer service role, with at least 1 year in a leadership or supervisory capacity.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong understanding of customer service best practices.
- Experience with CRM software and customer support ticketing systems.

Perks

- Competitive salary and performance-based incentives.
- Opportunities for leadership development.
- Comprehensive health and wellness benefits.
- A supportive and team-oriented work environment.
- Positive impact on customer satisfaction and retention.

#J-18808-Ljbffr

📌 Customer Service Lead (Newlands)
🏢 Placements24
📍 Newlands