Qantas Group is seeking a Senior Manager Quality & Compliance - Contact Centres at Mascot Head Office. You will lead the strategy, governance and continuous improvement framework that underpins every customer interaction across our Contact Centre operations, partnering with in-house teams and outsourced partners to embed robust quality standards and risk management.
With 12+ years in quality, compliance or operational excellence within large-scale organisations, you will drive data‑driven
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📌 Head of Quality & Compliance – Contact Centre Excellence (Sydney)
🏢 Qantas Group
📍 Sydney
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