At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Cutting-edge Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia

Job Description:

"Reimagine the possibilities" at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.;

At J&J; Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area.



The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance-in a J&J; way-to our Operating Companies around the world.

The I2C Senior Lead Analyst - Collections is accountable for driving strategic Accounts Receivable outcomes for assigned markets through proactive business partnership, AR performance management, risk mitigation, cash flow optimization, stakeholder engagement, governance and continuous improvement. This is a PG26 individual contributor role with significant influence across Commercial, Finance, Customer Service, Supply Chain and market leadership teams.

Key Responsibilities:

- 1. Be compliant with applicable laws and regulations, and follow guidelines in the J&J; Credo
- 2. Maintain Operational Excellence
- Business Partnership & Commercial Engagement
- Serve as the primary I2C partner to Commercial, Finance, Customer Service, Supply Chain, and market leadership.
- Accountable for overall AR health and collections performance across assigned markets including DSO, past-due balances, dispute aging, unapplied cash and cash collection outcomes.
- Present AR performance, cash forecasts, key risks and recommended actions during market and leadership reviews.
- Serve as the primary escalation point for significant AR, collections and customer risk matters.
- Influence business decisions by providing recommendations on customer risk, payment trends, dispute resolution strategies, and collection priorities.




- Ensure alignment between collections strategies and broader commercial, market, and enterprise objectives.

- Strategic Portfolio Ownership & Market Engagement

- Own and oversee strategic, high-revenue, high-risk, or market-critical customer portfolios, including government, public sector, and complex commercial accounts.
- Develop and drive execution of customized collection and dispute resolution strategies.
- Monitor AR metrics and identify emerging risks.
- Balance cash acceleration objectives with customer experience and business priorities.

- Forecasting, Analytics & Risk Management

- Lead AR forecasting and cash collection outlook reviews.
- Analyze customer payment behavior and portfolio trends.
- Present actionable insights and recommendations to market and regional leadership.
- Recommend credit holds, payment plans, escalation actions, and risk mitigation strategies.

- Compliance, Governance & Risk Accountability

- Act as the primary steward of financial, operational, and reputational risk within the collections scope.
- Ensure robust internal controls, audit readiness, and high-quality documentation across team and portfolio activities.
- Review and approve exception handling, customer agreements, and non-standard decisions in accordance with policy and governance frameworks.

- Capability Building, Transformation & Continuous Improvement

- Lead continuous improvement initiatives to enhance collections effectiveness, efficiency, and customer experience and insights.
- Champion adoption of new tools, analytics, automation, and ways of working.
- Contribute to development of global collections policies, playbooks, and governance models.
- Support pilot initiatives, change management, and sca

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📌 Invoice to Cash Senior Lead Analyst (Sydney)
🏢 Johnson Johnson
📍 Sydney