About the Role

Our client is seeking a seasoned and results-oriented Hotel Operations Manager to oversee the day-to-day management of their hotel in Queenstown . You will be responsible for ensuring the smooth and efficient operation of all hotel departments, including front office, housekeeping, food and beverage, and maintenance. This role requires strong leadership capabilities, a deep understanding of hotel management principles, and a commitment to delivering exceptional guest experiences. You will work closely with department heads to achieve operational and financial goals, maintaining the highest standards of service and quality.

Key Responsibilities

- Direct and coordinate the activities of all hotel departments to ensure optimal performance.
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
- Manage departmental budgets, control costs, and drive revenue growth for the hotel.
- Ensure compliance with all hotel policies, procedures, and relevant regulations.
- Recruit, train, motivate, and evaluate department heads and hotel staff.




- Oversee property maintenance and ensure a secure, clean, and comfortable environment for guests and staff.

Requirements

- Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
- Minimum of 5 years of experience in hotel management, with a proven track record of success.
- Strong knowledge of hotel operations, including front office, housekeeping, F&B;, and sales.
- Excellent leadership, communication, problem-solving, and financial management skills.
- Ability to work under pressure and make sound decisions in a fast-paced environment.

Benefits

- Highly competitive salary and performance-based bonus program.
- Comprehensive health, dental, and vision insurance coverage.
- Retirement savings plan with employer matching.
- Generous paid time off and opportunities for career advancement.
- Professional development opportunities and ongoing training.

#J-18808-Ljbffr

📌 Hotel Operations Manager (Newlands)
🏢 Placements24
📍 Newlands