Remote Customer Support Team Lead Perth (Australia)

Remote Customer Support Team Lead Perth (Australia)

27 Sep
|
Sinch
|
Australia

27 Sep

Sinch

Australia

Job Description
ClickSend, part of Sinch, is seeking a Customer Service Team Leader to guide the support team in delivering high‐quality customer interactions. You will drive KPIs, coach agents, and manage escalation paths while maintaining a positive, cooperative culture across remote teams.
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You will monitor chats, emails, and knowledge base quality, and report performance metrics to the Customer Success Manager. Fluency in English is required.

📌 Remote Customer Support Team Lead Perth (Australia)
🏢 Sinch
📍 Australia

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