Job Description
ARBEX is seeking a hands-on Senior Customer Service Leader to head and improve operations across Consumer and Skilled businesses. You'll manage an external consumer services agency, lead a small team and stay involved in day-to-day enquiries, escalation and performance reviews.
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You'll partner with brand, commercial and marketing teams, deliver monthly reports, drive continuous improvement, coach two managers, and ensure about 2,400 annual inquiries are resolved within targets.
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📌 Hands On Customer Experience Leader Consumer & Brand Ops New South Wales (Australia)
🏢 Kimberly-Clark
📍 Australia
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