Job Description
Optus in Melbourne is seeking a Manager Service Operations to lead Service Centre teams, drive operational excellence and deliver outstanding customer service.
You will shape policies, coordinate resources and align operations with strategic direction.
The role emphasizes ITIL practices, enterprise customer support experience, and a track record of improving performance through data-driven insights.
Versatile work options and comprehensive advantages are part of the package.
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📌 Service Operations Manager Flexible, Customer Focused Victoria
🏢 Optus
📍 Victoria
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