Hands On Customer Experience Leader Consumer & Brand Ops New South Wales

Hands On Customer Experience Leader Consumer & Brand Ops New South Wales

27 Sep
|
Kimberly-Clark
|
New South Wales

27 Sep

Kimberly-Clark

New South Wales

Job Description
ARBEX is seeking a hands-on Senior Customer Service Leader to head and improve operations across Consumer and Skilled businesses.
You'll manage an external consumer services agency, lead a small team and stay involved in day-to-day enquiries, escalation and performance reviews.
You'll partner with brand, commercial and marketing teams, deliver monthly reports, drive continuous improvement, coach two managers, and ensure about 2,400 annual inquiries are resolved within targets.
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📌 Hands On Customer Experience Leader Consumer & Brand Ops New South Wales
🏢 Kimberly-Clark
📍 New South Wales

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