Concentrix in Melbourne is seeking a skilled CCaaS Support Engineer with hands-on experience in Genesys Cloud and Amazon Connect to deliver Level 1 and 2 support for contact center platforms.
You will configure IVR, routing, monitor system performance, and manage incidents to ensure uptime and excellent customer outcomes.
On-call rotation may apply; Australian citizenship is required.
You will collaborate with network and software teams to continuously improve processes and overall customer
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📌 Ccaas Support Engineer: Genesys Cloud & Amazon Connect Melbourne (Australia)
🏢 Concentrix
📍 Australia
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