Job Description
Optus in Australia is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support for a large government client. You'll own escalated issues, support change and incident processes, and collaborate with customer and internal teams to ensure stability and outstanding customer experience.
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The role requires in office work with a 24x7 rotating roster. Responsibilities include updating ServiceNow records, executing MACs, coordinating with vendors, and contributing
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📌 Cloud Contact Centre Specialist 24/7 Support Townsville (Australia)
🏢 Optus
📍 Australia
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