Job Description

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Support Officer

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At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

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- Ongoing Full-Time Role
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- Location Blacktown
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- Salary range $78,000.00 - $84,799.00 p.a., plus employer's contribution to superannuation and annual leave loading.
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About School Infrastructure | Asset Management Division

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School Infrastructure (SI) is delivering the largest investment in public education infrastructure in the history of NSW. Our mission is to ensure every school-aged child has access to high-quality education facilities at their local public school. This includes new buildings, major upgrades, and long-term maintenance strategies.

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About the role

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- Provide assistance to the Western Sydney Asset Management Unit Office across a range of administrative, business and support activities
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- Collate, enter and update data and other departmental applications to maintain accuracy and currency of data
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- Conduct accurate, effective records administration ensuring systems are kept up to date and all record movements are correctly tracked
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- Complete word processing and spreadsheet tasks to support team initiatives
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- Provide back-up support to other roles within the office to ensure business continuity and quality customer services are provided at all times
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For further information please click here to view the role description

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About you

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- Experience in a customer service environment
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- Great organisational skills and be able to work under pressure and prioritise tasks in a high-volume environment
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- Excellent verbal and written communication skills
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- Experience in the use of Microsoft Office applications including Excel, Word, Outlook and Teams
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- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
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Essential requirements of the role

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- On site presence at the Office in Blacktown
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- Demonstrated understanding of and commitment to the value of public education .
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Benefits

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- 35 hour working week
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- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
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- Flex Leave entitlements, generous holidays & leave conditions and flexible working arrangements
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- Opportunities for advancement and mobility across the Department to support your career growth
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- Fitness Passport with access to 1500+ facilities across the state
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How to apply

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Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as answering the two targeted questions:

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1. Describe the steps you use to ensure accuracy in your work.
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2. Detail an example of tasks you have started on your own. Why did you do it and what was the result?
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Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

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Please refer to the Applicant’s Guide to Applying to assist you with your application.

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If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

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All other applicants please submit your application by clicking ‘Apply Now’.

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Note:



the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

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As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

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Candidates must have Australian work rights (citizens, permanent residents, Recent Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

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Closing date Friday 9th Oct 2026 at 11:59pm.

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n For role enquiries please contact Sarah Pursehouse via email at

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n We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

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n A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

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📌 Office Support Officer (New South Wales)
🏢 NSW Department of Education
📍 New South Wales