E1 is seeking a Customer Support Lead to guide our CX team and deepen customer understanding, support, and retention. This player-coach role keeps you close to customers while leveraging data and cross-functional collaboration to reduce churn and improve the overall customer experience.
You will lead the CX Specialists, handle high-impact issues, and drive initiatives that scale without losing the human connection that matters. A hands-on, commercially minded leader will thrive here.
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📌 Customer Experience Lead — Player Coach For Retention Melbourne
🏢 EstimateOne
📍 Melbourne
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