Heidi in Australia is seeking an Enterprise Customer Success Leader to own the enterprise portfolio across hospital networks and health systems, shaping strategy and partnering with Sales and Product to scale our CS program. You’ll drive Net Retention, oversee pilots, plan capacity, recruit and mentor a high‑performing CS team, and translate frontline feedback into product insights.
Required: 8+ years in customer success or account management, 3+ years leading a CSM team in a high‑growth B2B