About the Role

Our client is seeking a highly competent and motivated Remote IT Support Specialist to join their distributed technical support team. This role is essential for providing timely and effective technical assistance to employees across various departments, ensuring minimal disruption to business operations. You will be the primary point of contact for troubleshooting hardware, software, and network issues, offering solutions through phone, email, and remote desktop tools. The ideal candidate is an excellent communicator, possesses strong problem-solving skills, and thrives in an independent, remote work environment. This is an opportunity to contribute significantly to the technological infrastructure and user experience of a forward-thinking organization, entirely from your home office, supporting users across different time zones.

Key Responsibilities

- Provide Tier 1 and Tier 2 technical support to end-users via remote access tools, phone, and email.
- Troubleshoot and resolve issues related to hardware, operating systems, and standard business applications.
- Install, configure, and maintain software applications and operating systems.
- Assist with user account management, including creation, modification, and deletion.
- Document support requests,



solutions, and technical procedures in the ticketing system.
- Escalate complex issues to senior IT personnel or specialized teams when necessary.

Requirements

- Proven experience in an IT Support role, preferably in a remote setting.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Experience with remote desktop support tools and ticketing systems (e.g., Jira Service Desk, ServiceNow).
- Excellent troubleshooting and problem-solving skills with a logical approach.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- A dedicated home office setup with reliable high-speed internet access is mandatory for this remote position.

Advantages

- Competitive annual salary with potential for performance-based incentives.
- Flexible working hours and the convenience of a fully remote role.
- Comprehensive health, dental, and vision insurance coverage.
- Company-provided laptop and necessary software licenses.
- Opportunities for professional development and certifications in IT support disciplines.

#J-18808-Ljbffr

📌 Remote IT Support Specialist (Newlands)
🏢 Placements24
📍 Newlands