About the Role

Our client is looking for a detail-oriented Remote Installation & Technical Support Specialist to provide expert assistance to customers globally. This role is pivotal in guiding clients through the installation process of our products and offering ongoing technical support for maintenance and operational queries. Working entirely from home, you will be the first point of contact for many technical challenges, using your knowledge and communication skills to resolve issues efficiently. The ideal candidate is patient, technically adept, and thrives in a remote work environment , committed to ensuring a positive customer experience.

Key Responsibilities

- Provide remote technical support to customers regarding product installation, setup, and configuration.
- Diagnose and troubleshoot installation and maintenance issues through various communication channels (phone, email, chat).
- Guide users step-by-step through complex procedures, ensuring successful implementation and operation.
- Maintain accurate and detailed records of support interactions, resolutions, and customer feedback in the CRM system .
- Escalate complex technical problems to appropriate internal teams and follow up to ensure resolution.




- Contribute to the development of knowledge base articles and support documentation for installation and troubleshooting.

Requirements

- Proven experience in a technical support role, with a focus on installation and customer guidance.
- Strong understanding of installation procedures and basic maintenance principles for technical products.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with remote support tools , ticketing systems, and common software applications.
- Ability to work independently, manage time effectively, and maintain a high level of productivity from a remote location .
- A patient demeanour and a commitment to customer satisfaction are essential.

Benefits

- Competitive annual salary and remote work allowance.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for virtual training and skilled growth.
- Join a agile, remote-first company that values innovation and employee well-being, supporting talent in the Queenstown area and beyond.

#J-18808-Ljbffr

📌 Remote Installation & Technical Support Specialist (Newlands)
🏢 Placements24
📍 Newlands