Service NSW is seeking a Customer Care Specialist at Wallsend, NSW. You will be the first point of contact for customers in crisis, offering tailored information and guiding them to support options, while balancing empathy and action.
Working across diverse cases, you will handle straightforward inquiries through to emotionally sensitive conversations, ensuring confidentiality and a compassionate, professional approach in a rapid-paced environment.
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📌 Crisis Support and Customer Care Specialist (New South Wales)
🏢 Sercanto
📍 New South Wales
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