Job Description

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

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We're seeking an experienced and customer-focused Service Advisor to join our Mount Isa team. In this fast-paced role, you'll be the vital link between customers, technicians, and workshop operations, ensuring service jobs are coordinated efficiently and customers receive an exceptional experience from start to finish.

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This is a permanent, Monday to Friday opportunity offering job stability, career development, and the chance to work with a global Caterpillar dealer supporting the mining, construction, and heavy equipment industries.

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Who are we and why work with us?

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Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

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We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

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When you join our team at Hastings Deering, you'll benefit from:

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- Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of advantages designed to support your health, well-being, and financial security.
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- Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.
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- Flexibility & Work-Life Balance - We prioritize your well-being with flexible working hours ensuring you can maintain a healthy balance between your personal and professional life.
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- Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
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- Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
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- Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
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- Insurance Benefits - Salary continuance insurance.
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- Additional area allowance for residents - Receive a 24.5% area allowance on top of your hourly rate when residing in Mount Isa.
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What you'll be doing:

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As a Service Advisor at Hastings Deering, you will:

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- Build trusted relationships - act as the key operational contact for customers, maintaining strong partnerships with both customers and internal stakeholders.
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- Ensure accurate invoicing - verify all parts, labour, miscellaneous charges, and work descriptions are complete to support invoice accuracy and timely payment.
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- Deliver exceptional communication - maintain a consistently high standard of verbal and written communication with customers, vendors, and internal teams.
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- Coordinate customer requirements - capture, communicate, and monitor customer needs, ensuring expectations are met through proactive follow-up and attention to detail.
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- Support business performance - implement service strategies and action plans to help achieve monthly financial, revenue, and operational targets.
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- Manage quality and accountability - follow company procedures relating to rework, write-offs, and goodwill claims, identifying root causes and corrective actions.
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- Prioritise operational demands - effectively manage urgent requests, competing priorities, and tight deadlines to achieve optimal outcomes.
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- Collaborate across teams - liaise with internal departments and external suppliers to resolve customer enquiries, issues, and service requirements efficiently.
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- Maintain asset records - accurately manage asset movements and customer information within Asset Tracker systems.
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- Monitor work in progress - review and manage WIP to ensure completed jobs are closed, invoiced promptly, and aged items are resolved.
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- Utilise business systems - maintain financial transactions, job records, and reporting through Microsoft AX with a high level of accuracy.
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- Represent the business professionally - participate in customer and internal meetings while fostering positive working relationships.
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- Manage customer contracts - interpret and administer contractual requirements, ensuring all work is invoiced in line with agreed obligations.
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- Coordinate external repairs - manage outside purchase orders and vendor activities in accordance with Caterpillar and company procedures.
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- Maintain customer records - ensure all interactions and service activities are accurately recorded within Sales Link and related systems.
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- Support accounts management - monitor customer credit ledgers and assist with resolving aged outstanding invoices.
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- Escalate commercial risks - identify and promptly elevate customer disputes, commercial concerns, and business risks where required.
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- Assist with estimates and quotations - support the preparation of accurate repair estimates and quotations to meet customer and operational requirements.
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What you'll need:

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A successful teammate will have experience in:

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- Customer service experience - bring proven experience in a Service Advisor, Service Coordinator, or customer-focused administrative role.
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- Trade Qualification - Cert III Engineering (Diesel Fitters - preferred or Mechanical trades).
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- Strong communication skills - confidently engage with customers and stakeholders while delivering exceptional service.
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- Manage competing priorities - effectively balance multiple tasks and deadlines in a fast-paced environment.
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- Demonstrate attention to detail - maintain a high level of accuracy while managing documentation, administration, and service processes.
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- Support service operations - utilise experience in quotations, invoicing, and scheduling to ensure efficient workflow management.
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- Industry knowledge - bring experience from the mechanical, mining, construction, or heavy equipment sectors, which will be highly regarded.
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- Industry knowledge - proven experience in frontline service within heavy mining and construction industries.
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- Thrives under pressure - able to perform in a fast-paced environment and consistently deliver on expectations.
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Enquiries: 1300 071 ***

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Contact: Taylor Collett - Talent Acquisition Partner

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Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

📌 Service Advisor (Mount Isa)
🏢 Hastings Deering
📍 Mount Isa