Job Title

Customer Experience Expert – Bendigo Service Centre

Location

Bendigo, Victoria

Contract & Hours

Perm Part‑Time | $34.28 p/h + Super; Monday - Friday, 10:00am - 2:00pm

Salary

$34.28 per hour + superannuation.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

Responsibilities

- Deliver warm, professional face‑to‑face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in‑person enquiriesSupporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries

Requirements

- Strong customer service experience (face‑to‑face preferred)




- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem‑solve and create customer‑focused solutions
- Strong time management and ability to prioritise in a busy environment
- Intermediate–advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver’s licence (essential)
- Full Australian work rights (essential)

Perks

- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand

Why Join Us?

Supportive, collaborative team culture; opportunities for growth and development; competitive hourly rate; reward & recognition programs; work with a respected national brand.

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📌 Order & Customer Experience Specialist (Bendigo)
🏢 Kidde Global Solutions
📍 Bendigo