The NSW Ombudsman is seeking a Complaints Officer, Clerk Grade 5/6, to handle inquiries from the public about NSW Government agencies and local councils. The role sits in the Complaints Resolution Branch in Sydney CBD with hybrid and flexible working options.
You will manage electronic and phone communications, assess complaints, determine next steps, and provide transparent advice. A high-volume, customer-focused environment is expected.
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📌 Hybrid Complaints & Resolution Officer (New South Wales)
🏢 the original
📍 New South Wales
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