About the role

The Office Manager is the heartbeat of Alfresco’s day-to-day operations. The person who keeps the office organised, the team supported and the wheels turning behind the scenes.

This is a hands-on, highly connected role for someone who has a high attention to detail and loves being across everything. From keeping the office and showroom running smoothly, to making sure systems, processes and recurring tasks actually happen, this role creates the structure that allows our sales, buying and management teams to focus on customers, product and growth.

The role also plays an important part in supporting sales, preparing reporting when needed, key account product submissions, supporting the Sales Lead, and ensuring customer and territory information is accurate and up to date.

Most importantly, this role is the go-to person for how things get done at Alfresco. They take ownership of our internal processes, bring order to the moving parts, spot when something could work better and make sure important tasks are documented, followed through and never reliant on one person’s memory.

Think organiser, problem-solver, process champion and all-round office powerhouse, someone who takes genuine pride in making the office space run brilliantly.

Key responsibilities

- Proactively anticipate what the business and team require and proactively take as much day-to-day admin off the General Managers hands as possible

- Trouble shooting day to day issues that arise and being a go-to person to support team members to perform their roles balancing supporting them with empowering them to be their best without taking on their personal problems

- Prepare and lodge monthly key account product submissions (new products, best sellers and deleted lines)

- Prepare sales reports for Buying, Marketing and Sales Teams

- A wizz with numbers and enjoys working in Excel. Understands how to use excel to enhance processes and support practical business solutions

- Maintain accurate customer,



postcode and rep territory data in Odoo, including completing the current territory and historic invoice clean-up project

- Act as the main contact with the landlord and service providers; report maintenance issues (plumbing, car park door, air conditioning, heating) and follow them through to resolution

- Manage the lease renewal process (every three years) in consultation with the General Manager

- Ensure storage areas are clear and accessible for the intermittent safety check

- Keep the kitchen, bathrooms and shared areas clean and stocked, including daily kitchen clean-up, weekly restocking of amenities and bin changes

- Provide first-line IT support, including printers, scanners and device issues, and escalate to external IT support where needed

About you

- Previous experience in office management, office administration or business support, ideally in a small to medium business

- Strong organizational skills, with the ability to manage daily, monthly and annual recurring tasks without letting any slip

- Confident first-line IT troubleshooting skills

- Solid Excel skills, including working with and cleaning large data sets

- Experience with an ERP system would be advantageous

- Experience with supplier portals, B2B ordering platforms (e.g. Field folio) would be advantageous

- Strong written and verbal communication skills, and confidence dealing with landlords, service providers and key account customers

- Practical, hands-on approach

About us

Alfresco Gardenware is a national Australian company with a vision to make people love their garden and encourage more people into the garden in a sustainable way. Commencing business in 2005, it now has over 1000 product lines and more than 3000 customers around Australia. Our range consists of sculptures, rust ornaments, novelty lines, windmills, wall art, pots, general garden décor and hardware lines and environmentally responsible garden products. The range is unique and constantly changing to stay ahead of the competition and find gaps in the marketplace.

📌 Office Manager | Sales & Business Support (Fairfield)
🏢 Alfresco Gardenware
📍 Fairfield