Job Description

We're looking for a passionate Assistant Front Office Manager to join our Front Office leadership team and help bring our luxury guest experience to life.

Working closely with the Front Office Manager, you'll be a visible, hands-on leader who inspires the team, connects with guests and helps ensure every stay is seamless, personalised and memorable.

We're open to high-performing Front Office Supervisors and Duty Managers ready to take the next step, as well as experienced Assistant Front Office Managers looking for their next chance.

No two days are the same — from welcoming VIPs and supporting a busy check-in, to resolving guest requests, coaching your team and working across departments to create an exceptional guest journey.

If you're a natural host, authentic people leader and passionate Front Office professional, we'd love to meet you.

Key Responsibilities

As our Assistant Front Office Manager, you'll:

- Support the Front Office Manager in the day-to-day leadership and operation of the department.
- Lead from the floor, creating a warm,



polished and welcoming experience for both guests and team members.
- Oversee arrivals, departures, room allocations and Front Office operations, ensuring service is seamless and guest focused.
- Create memorable guest experiences, anticipating needs and confidently managing service recovery.
- Coach, mentor and develop the Front Office team, leading by example and building a high-performing culture.
- Act as a senior leader on shift, making confident decisions and supporting the wider hotel operation.
- Work closely with Reservations, Housekeeping and other departments to deliver a seamless guest journey.
- Proactively manage VIPs, groups, special requests and key guest moments.
- Support Front Office financial processes, reporting, rostering, recruitment and team development.
- Drive Accor and MGallery standards, continuously looking for ways to elevate service, engagement and operational performance.
- Support Duty Manager responsibilities across the hotel.

📌 Assistant Front Office Manager (Sydney)
🏢 M GALLERY
📍 Sydney