About Us

For well over 3 decades, Supercharge Batteries has been a market leader in the automotive battery industry.

Our parent company Ramcar ANZ operates a diverse range of businesses across Australia and Current Zealand, including battery supply, battery recycling, mobile service and automotive services.

About the role

We are seeking a highly organised, customer-focused Customer Service Coordinator to join our team.

The successful candidate will be a good team player with a can-do attitude, excellent attention to detail and the ability to manage competing priorities in a fast-paced environment.

Your Key Responsibilities include, but are not limited to:

Order Management

- Monitor Order Portal and EDI systems for incoming customer orders.

- Process and distribute purchase orders to relevant State branches and Account Representatives.

- Ensure orders are entered accurately and processed within agreed timeframes.

- Maintain and update purchase order tracking files and records.

Customer Service

- Respond to customer enquiries via phone and email.

- Provide order status updates and delivery information to customers.

- Build and maintain strong relationships with key national account customers.

- Resolve customer concerns and escalate issues where required.

Delivery Coordination

- Liaise with State branches and representatives regarding outstanding orders.





- Monitor undelivered orders and proactively follow up delayed shipments.

- Communicate delivery delays and revised schedules to customers.

- Coordinate with internal teams to ensure customer expectations are managed effectively.

Invoicing and Accounts Support

- Process invoices for completed deliveries using SAP.

- Send invoices and supporting documentation to customers.

- Assist with customer account enquiries and invoice reconciliation issues.

- Conduct ATB (Aged Trial Balance) follow-up with customers regarding overdue invoices.

Reporting and Administration

- Maintain accurate customer and order records.

- Update tracking spreadsheets and reporting tools.

- Prepare and submit weekly activity reports by Friday lunchtime.

- Support continuous improvement of customer service and order management processes.

- Any additional ADHOC tasks as needed.

Skills and Experience

- Previous experience in customer service, order processing, administration, or account coordination.

- Strong communication and relationship management skills.

- Experience using SAP or similar ERP systems.

- Intermediate to advanced Microsoft Excel and Outlook skills.

- Strong organisational and time management abilities.

- High attention to detail and problem-solving capability.

- Ability to manage multiple customer accounts and competing priorities.

📌 Customer Service Coordinator (Pemulwuy)
🏢 Supercharge Batteries
📍 Pemulwuy