Australia — International Student Market
822K inbound students *****) +10%
1. China 168K
2. India 128K
3. Nepal 57K
4. Vietnam 33K
5. Malaysia 26K
3 international branch campuses in Australia
OVERVIEW The International College of Management, Sydney (ICMS) is seeking a Student Services Specialist for its Sydney CBD campus.
This role supports students throughout their education lifecycle by delivering customer service, administering student processes, and maintaining accurate records in line with institutional policies and regulatory requirements.
The position involves regular interaction with students, staff, and external stakeholders through phone, email, and in-person communication.
Key responsibilities
Deliver exceptional customer service to students and external stakeholders via phone, email and in person
Manage incoming calls by answering, screening and directing enquiries to the appropriate department
Maintain accurate and up to date student records in the Student Management System and CRM, including platforms such as Avantis and Salesforce
Ensure all student communication is promptly recorded and documented
Administer student lifecycle processes including enrolments, timetable support, leave of absence, withdrawals, course changes and document requests
Provide clear and timely communication to individuals and student cohorts regarding academic requirements and progression
Follow institutional policies, procedures and legislative requirements in all communication and documentation
Support general administrative tasks as required
Requirements
Experience in a student or customer service setting
Strong service ethic and desire to help others
Understanding of student administration and service




Adaptability to learn Student Management Systems and Government regulatory portals such as PRISMS
Current Working with Children check or application in progress
Strong sense of ownership and self-motivation
Strong people and administration skills
Ability to empathise and communicate with students from diverse backgrounds
Process-driven approach and ability to remain calm under pressure
Australian citizenship, permanent residency, or an appropriate visa with full working rights
First Aid qualifications preferred but not essential
A second language preferred but not essential
Understanding of regulatory and legislative frameworks relevant to tertiary education, including ESOS and TEQSA Higher Education Standards, preferred but not essential WHY THIS ROLE MATTERS Student services professionals play an important role in supporting student success, engagement and progression throughout the education journey.
In an international education environment, accurate administration, responsive communication and strong interpersonal skills help create a positive student experience while supporting institutional compliance and operational effectiveness.
Bonus: Application advice
Tailor your CV to highlight experience in student services, administration, customer support or education environments
Include examples of working with databases, CRMs or student management systems if applicable
In your cover letter, clearly state your work rights status, suburb location and any additional languages spoken
Demonstrate your ability to work with students from diverse cultural backgrounds and manage enquiries professionally
Highlight situations where you managed competing priorities, maintained accuracy or worked effectively under pressure
Apply early, as applications are being reviewed upon receipt
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📌 Student Services Specialist - Sydney Cbd
🏢 Uniglobalcareers
📍 Sydney