Join a Supportive General Practice Team in Cooma
Are you an experienced Senior Medical Administrator who enjoys providing excellent patient service, supporting a busy front desk and helping the practice run smoothly?
Monaro Medical Practice is seeking a capable and proactive Senior Medical Administrator to act as a reliable second-in-charge for reception and administration, supporting daily operations, guiding the administration team, and helping maintain a high standard of patient care and service.
This is a permanent part-time opportunity suited to someone with strong general practice administration experience who is confident, organised and ready to step into a senior support role with additional responsibility, accountability and leadership within a friendly team.
About the Role
As Senior Medical Administrator, you will be a key member of the front-of-house team and a trusted 2IC supporting reception workflow, patient enquiries, appointment management and day-to-day administrative processes.
You will work closely with the doctors, nurses and reception team to ensure patients receive a professional, welcoming and productive experience from their first point of contact.
Key Responsibilities
Reception Operations & Patient Experience
Provide friendly, professional and efficient reception services to patients, doctors and visitors
Manage incoming calls, patient enquiries, appointment bookings and day-to-day front desk workflow
Support appointment book management, patient flow and provider utilisation
Respond to patient concerns and escalations calmly, respectfully and in line with practice processes
Maintain a tidy, organised and welcoming reception area
Support clear communication between patients,



doctors, nurses and administration staff
Administration, Compliance & Systems
Process patient billings, Medicare claims, private accounts and receipts accurately
Maintain accurate patient information, correspondence, recalls and reminders in Best Practice
Support scanning, filing, results management and clinical correspondence workflows as directed
Assist with maintaining practice policies, procedures and accreditation-related records
Assist with reception rosters, leave cover and daily task allocation where required
Identify and report issues affecting reception workflow, patient service or practice presentation
Second-in-Charge Responsibilities
Act as a day-to-day second-in-charge for reception and administration, providing practical guidance and support to team members
Assist with training, onboarding and upskilling reception team members in practice systems, procedures and expected service standards
Promote a positive, respectful and patient-focused team culture
Manage minor operational issues where appropriate and elevate staffing, workflow or patient service concerns to the director as required
Monitor daily front desk priorities, communication and task completion to support consistent practice operations
Contribute ideas to improve reception workflow,



patient communication and administrative efficiency
About You
We are looking for someone who brings solid medical administration experience, confidence with practice systems and the maturity to be a dependable second-in-charge for the reception and administration team:
Previous experience in a senior medical administrator, medical administration or general practice reception role
Strong understanding of appointment book management, Medicare billing and general practice workflows
Experience using Best Practice medical software, with confidence learning new systems and workflows
Ability to support, guide and set the standard for other reception team members in a respectful and practical way
Highly organised with solid attention to detail and follow-through
Robust communication, problem-solving and customer service skills
Comfortable balancing hands-on reception duties with senior administrative, team support and second-in-charge responsibilities
Professional, calm and solutions-focused under pressure
Committed to patient confidentiality, respectful communication and high-quality care
Availability to work four to five days per week across rotating open and close shifts between 8:00 am and 6:00 pm
Why Join Us?
Permanent part-time role with regular hours, ideally four to five days per week
Competitive hourly rate of approximately $46 per hour
Opportunity to step into a trusted second-in-charge role with variety, responsibility and team influence
Meaningful role supporting access to healthcare in the Cooma community
Varied role with a balance of patient service, administration and team support
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📌 Senior Medical Administrator (Cooma)
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📍 Cooma