Customer Support Coordinator, Learning for Life
The Smith Family is a national children's education charity that works with children and young people to overcome educational inequality caused by poverty - so they can thrive now and into their futures.
Help young Australians to improve their long-term educational outcomes
Flexible work arrangements to give you more balance, including hybrid working
About the role
We are seeking a Customer Service Coordinator to join our Learning for Life Contact Centre.
Reporting to the Learning for Life Contact Centre Team Leader and working alongside dedicated, energised, and passionate team members, you will:
Provide great customer service to Learning for Life families through phone, chat, email, and web tickets
Handle both incoming enquiries and proactive outbound support
Assist volunteers and team members as needed
Complete accurate data entry and reporting for all customer interactions
Record feedback from families to help improve their experience
About you
As well as passion for community, you will bring the following:
Proven customer service experience, preferably in a contact‐centre environment, with strong written and verbal communication skills
A caring and respectful approach when supporting people from diverse backgrounds, including low SES, ESL and low‐literacy groups
Self‐motivated, proactive and reliable, with the ability to work independently and as part of a team
High attention to detail and accuracy,



supported by confident computer and database skills
The ability to remain flexible, resilient and skilled during times of change
A commitment to ongoing learning and development, building skills and sharing knowledge with the team
Employees are at the centre of The Smith Family's values and operations.
By joining our team, you can expect to:
Find balance; withflexible work optionsand opportunities topurchase additional annual leave
Maximise your take home pay; withsalary packaging, as well as opportunities to save with discounts at retailers across the country
Fulfill your potential, with excellentcareer opportunities, a suite of development programs and a dedicated learning and development platform
Feel you belong; with inclusive leave options, includingpaid parental, cultural and gender affirmation leave
Thrive; with support for you and your family's mental and physical health including acomplete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities withFitness Passport
Closing date: Sunday 18 Ocotober ****(advert may close earlier if a suitable candidate is successful)
Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children's Check.
We are an equal opportunity employer and are committed to principles of cultural diversity.
Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.
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📌 Customer Support Coordinator, Learning For Life (Queensland)
🏢 The Smith Family
📍 Queensland