Job Description
A beloved South Korean home and living appliance brand, with a dominant international presence, Cuckoo has set its sights on Australia as its next undiscovered frontier.
Cuckoo Oceania was established in June **** and has grown into a high-functioning Oceania enterprise, with its Australian headquarters located in Sydney.
Cuckoo Oceania specialises in kitchen appliances and continues on a path of innovation with Cuckoo's revolutionary water and air care systems.
This marks the first of many products designed for the homes of our valued Cuckoo family.
As our business continues to grow, we are seeking a reliable and adaptable Sales Administration Assistant to support sales operations.
About the Role
This role is primarily focused on customer support, with additional responsibilities providing sales administration and e-commerce platform support.
Customer service is an ongoing and important part of the role, involving the handling of customer enquiries and support-related matters.
Alongside this, the role will support internal sales and e-commerce operations through light administrative and system-related tasks.
While customer communication is mainly conducted in English,



Korean language proficiency is required for internal collaboration, as the team operates predominantly in Korean.
Key Responsibilities
Responding to customer enquiries via email and online channels
Handling product, order, delivery, and service-related enquiries professionally
Managing customer issues and complaints, including coordination with internal teams when required
Maintaining accurate records of customer interactions and resolutions
Supporting sales administration and order processing
Providing e-commerce platform support, including product updates and basic system maintenance
About You
Fluent or business-level Korean is essential
Strong written and verbal communication skills in English
Experience in customer support, sales administration, or e-commerce operations is preferred but not essential
Confident and professional in handling customer enquiries and complaints
Comfortable working with multiple systems and learning current tools
Organised, reliable, and adaptable to a multi-functional role
Must have valid Australian work rights to work full-time for at least 12 months

📌 Sales Administration Assistant (Korean Speaking) (New South Wales)
🏢 Cuckoo Oceania
📍 New South Wales