Job Description
Manage a portfolio of our established, 12+ month clients
Build the relationship through regular contact and site visits as needed
Own contract renewals end-to-end — track them, open them early, close them before they expire
Catch at-risk accounts early and keep them
Grow existing accounts through additional services
Keep clean records of every client, renewal date and conversation
What Success Looks Like
30 days: you know your book — every client, every renewal date, every risk
60 days: renewal conversations open ahead of expiry, at-risk accounts flagged and worked
90 days: a renewal rate that protects the base and early account-growth wins on the board
What We're Looking For
Account management, client retention or B2B relationship experience




A relationship-first style — curious, reliable, easy to deal with
Disciplined follow-through — nothing falls through the cracks
Commercial instinct for where an account can grow
Comfortable on the phone and in front of clients
What You'll Get
Car allowance + fuel card
A warm book of established clients — no cold start
A well-run operations team delivering behind you
Room to grow — real ownership of the client base and how it develops
If you're the person clients are glad to hear from, we'd like to talk.

📌 Client Retention & Growth Specialist (South Australia)
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