Job Description
Quest Woolooware Bay is a newly designed 71 room retreat in the much-coveted Woolooware Bay precinct, neighbouring the Cronulla Sharks Rugby League Club/ Stadium and Bay Central.
Sutherland Shire's newest Shopping Centre.
Quest Woolooware Bay has quickly become a customer service leader in the Quest network and due to growth and market demand the Hotel is looking for a Team Leader Full Time or Casual additional Front Office guest service agent.
We are seeking Front Office staff who have a passion for delivering outstanding guest experiences and who want to be part of a vibrant and successful team.
Quest Woolooware Bay in the first 24 months from opening is fast becoming the preferred destination for Corporate, Leisure, Sporting and the Entertainment travellers.
Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji.
While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Woolooware Bay is locally owned and operated.
We love helping our guests to get 'as local as they like it', so they get the warmest welcome when they check in and we have the best local tips for them to check out.
Reporting to the Property Manager the role will require hands-on guest service tasks, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve sales targets, processing reservations and ensure full and accurate data capture, assisting corporate and leisure guests, and ensuring the smooth running of the Hotel reception.
The role also involves working collaboratively in a team with Sales, Housekeeping and Management
The Ideal Candidate
Will demonstrate a passion for customer service,



advanced skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, high standards of personal presentation, and strong leadership capabilities.
Prior experience in a front office Hotel reception role in a hotel environment and using applications such as RMS/Opera and other Hotel Guest Systems is essential.
The role requires weekend work.
We will also consider casual staff, however, the role will require a minimum number of shifts and weekend work.
Qualifications in a business discipline or the hospitality, travel or tourism industries would be highly regarded.
The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a guest services agent?
How much notice are you required to give your current employer?
Have you completed a qualification in hospitality?
Have you completed a qualification in commerce?
Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji.
With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.
Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, Current Zealand and Fiji.
With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.
What can I earn as a Guest Services Agent

📌 Front Office Guest Service Agent Team Leader (New South Wales)
🏢 Quest Woolooware Bay
📍 New South Wales