Service Advisor - Pump Room & Workshop Operations
This is much more than answering phones and making bookings.
You will be the central point of communication between our customers, technicians, pump room specialists, parts suppliers, and management team.
You'll oversee the movement of jobs through our specialist fuel injection workshop, coordinate estimates and repairs, manage customer expectations, and ensure work is completed efficiently and profitably.
You will become a key member of our management team responsible for keeping work flowing through the business.
Key responsibilitiesManage daily operations of the Pump Room workflow
Coordinate workshop overflow jobs
Prepare quotations and repair estimates
Create and manage repair orders
Schedule work for technicians and specialists
Liaise with customers regarding repairs and progress
Follow up outstanding quotes and approvals
Coordinate parts sourcing and supplier communication
Assist with warranty and service administration
Monitor job profitability and labour efficiency
Ensure deadlines and promised completion dates are achieved
Maintain exceptional customer service standards
Support workshop planning and productivity
What We're Looking ForWe're looking for somebody who can confidently take ownership of the role and make it their own.
Ideally, you will have:




Automotive, diesel, transport or heavy vehicle industry experience
Strong customer service and communication skills
Excellent organisational ability
Ability to prioritise multiple tasks
Confidence dealing with customers and technicians
Problem-solving mindset
Positive attitude and skilled presentation
Highly RegardedHeavy vehicle experience
Mechanical workshop experience
Parts interpreting experience
Leadership or supervisory experience
Who Will Succeed In This Role?
The person who succeeds here will be someone who enjoys being the go-to person, can juggle multiple priorities without losing attention to detail, and takes pride in delivering exceptional customer service.
You'll be joining a business where your contribution is noticed, valued, and rewarded.
If you're looking for a long-term career with a respected South Australian family business and want to be part of an industry-leading team, we'd love to hear from you.
About usHi Tech Diesel has been helping customers keep Australia's trucks, earthmoving equipment, agricultural machinery, marine engines and diesel vehicles operating at their best since ****.
We are a family-owned and operated business based in South Australia.
#J-*****-Ljbffr

📌 Service Advisor - Pump Room & Workshop Operations (Adelaide)
🏢 Hi Tech Diesel Injection
📍 Adelaide