Carrum Downs | Part-time
Hours to be agreed
On-site parking
Salary: to be confirmed based on the agreed part time arrangement.
Know flooring and know how to get things done?
Flooring Xtra Commercial is looking for an experienced Customer Service Representative to join our Commercial team on a part-time basis.
This isn't a junior customer service position.
You'll be working in a busy commercial flooring environment where construction jobs need to keep moving, maintenance matters need to be worked through, and Builders, Site Supervisors, Installers, suppliers, and customers need clear answers and reliable follow-up.
We're looking for someone with previous flooring industry experience who can step into the environment, work independently and take genuine ownership of their responsibilities.
What you'll be doing
Your role will include:
Working primarily at a desk, managing a high volume of system-based tasks, calls and emails
Managing jobs and workflow with a high level of accuracy
Communicating with Builders, Site Supervisors, Installers, Suppliers and customers
Following up outstanding information and actions to keep jobs progressing
Managing construction-related administration as well as maintenance and warranty matters
Investigating customer and installer issues and working through solutionsProcessing invoicing, supplier claims, credits, recharges and purchase orders
Maintaining accurate job notes, documentation and system information
Identifying missing information, discrepancies, delays and potential issues




Supporting Account Managers and Business Development Managers
Managing competing priorities and ensuring commitments aren't allowed to fall through the cracks
The underlying PD specifically requires proactive issue resolution, workflow management, accurate documentation and support across builders, installers and customers.
What we're looking for
Previous flooring industry experience is essential.
You'll also need to be someone who:
Is self-sufficient and doesn't need hand-holding
Is proactive and follows things through
Can confidently hold their ground when required
Remains calm and professional under pressure
Communicates effectively with different personalities and stakeholders
Is highly organised and comfortable managing competing priorities
Has strong attention to detail
Takes responsibility for resolving issues rather than simply passing them on
Enjoys being part of a team but can operate independently
Picks up new systems and software quickly and adapts well to process/system changes
Why this opportunity?
This could be a great fit for an experienced flooring professional who wants the challenge and involvement of a commercial environment while working part-time.
You'll have a role where your industry knowledge is valued and where being capable, proactive and dependable makes a real difference to the team.
If you know the flooring industry, enjoy solving problems and take pride in seeing things through properly, we'd love to hear from you.
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📌 Customer Service Representative (Melbourne)
🏢 Flooring Xtra
📍 Melbourne