Job Description
National Affordable Housing Consortium – Moonee Ponds VIC
At National Affordable Housing, we know that secure housing leads to positive outcomes for individuals and communities.
Our purpose is to deliver these stable housing outcomes through strategic partnerships, so that households have the opportunity to improve their quality of life and a establish a connection to the community.
About the Role
Based at our Moonee Ponds Office, this Housing Officer will work to create a welcoming, safe, and supportive residential community.
The role will involve dedicated end-to-end tenancy management of an affordable housing portfolio ensuring that the tenancies are well maintained and that positive relationships are built with residents, trades and contractors.
Key Responsibilities
Establishing, maintaining and sustaining tenancies
Facilitating and conducting property inspections within required timeframes
Timely upkeep of tenancy records, including applications, renewals and agreements, bond lodgements and condition reports
Maintaining rent arrears to an acceptable level
Addressing resident enquiries, VCAT and managing breaches and other notices sensitively, efficiently and effectively
Coordinating maintenance, including liaising with contractors for appointments and key entry management




Working with stakeholders to complete rent reviews and connect residents with their support environment
Managing invoices and liaising with finance to ensure they are processed and paid in a timely manner
Ensuring ongoing compliance with relevant legislation, contractual and regulatory requirements
Following the social housing service model in line with NAHV policies, procedures and processes to achieve positive outcomes for residents
The Rewards
Along with knowing you are making a difference every day, we offer:
Attractive salary package with Not-for-Profit salary options
Five weeks of annual leave per year (plus leave loading)
Flexible working options for work/life balance
Opportunities for professional growth and development
Immediate start is available.
Experience in end-to-end property management, including leases, inspections, maintenance, arrears, breaches and VCAT processes.
Strong professional interpersonal and communication skills, and the confidence to manage diverse clients and stakeholders in an affordable housing environment.
A proactive, positive and calm approach to resident communication, and resilience when dealing with challenges and trauma.
Must hold a current Australian driver's licence and submit a successful Criminal History Check.

📌 Housing Officer (Onsite) (Mp)
🏢 National Affordable Housing
📍 Victoria