Job Description
Tech Engine Australia – Fortitude Valley QLD
Tech Engine Australia is a Brisbane, Sydney, and Melbourne–based IT Support and IT Services company helping organisations modernise and thrive.
We deliver managed IT services, cybersecurity, cloud computing, and digital transformation solutions — and we guarantee our clients will wish they'd started working with us sooner.
We're ISO ***** & **** certified, fast‐growing, and committed to providing exceptional client experiences through reliable systems, responsive support, and a culture of accountability and collaboration.
About the Role
Reporting directly to the General Manager, we're seeking a proactive Service Desk Manager to help keep our service desk running smoothly and efficiently.
This role suits someone who thrives on organisation, communication, and accountability — keeping people and processes aligned while maintaining a calm and professional approach.
Key Responsibilities
Own delivery performance, escalation handling and service quality across all managed accounts
Hold the team accountable for SLA performance, ticket discipline and client outcomes
Ensure client escalations are resolved promptly and underlying service issues are corrected
About You
Skills & Experience




Strong organisational and time‐management abilities.
Problem‐solving and issue‐escalation experience.
Demonstrated ability to coordinate between multiple stakeholders.
Sound understanding of operational or project coordination within a service‐based business.
Personal Attributes
Accountable, reliable, and self‐driven.
Calm under pressure with a solutions‐focused mindset.
Builds strong working relationships with internal and external stakeholders.
Commercially aware — understands how operations impact profitability.
Client‐focused — always thinking about improving the customer experience.
Police Check (mandatory)
Autotask – Helpdesk and ticket management
Zomentum – Sales and quoting
Xero – Invoicing and financial tracking
Microsoft 365 – Email, file management, and collaboration
Why Join Tech Engine
Work in a dynamic, growing national MSP with a supportive and collaborative culture.
Exposure to a broad range of systems, technologies, and clients.
Opportunities for professional development and advancement.
Flexible working environment in a up-to-date Fortitude Valley office
After 6 months hybrid working is available for 2 days WFH

📌 Service Desk Manager (Queensland)
🏢 Tech Engine Australia
📍 Queensland