National Sales Manager - Residential Aged Care
Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.
Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.
We are seeking an experienced National Sales Manager to lead the national sales, admissions and occupancy function for our Residential Aged Care portfolio.
Reporting to the National Director of Operations, this role is responsible for developing and executing national occupancy and admissions strategies, leading state-based teams, optimising accommodation revenue and driving a customer-centred admissions experience across the business.
Key responsibilities
Develop and execute a national sales and occupancy strategy aligned to business objectives
Drive occupancy, admissions, accommodation revenue and HELF performance across the portfolio
Lead, coach and develop State Occupancy Managers and admissions teams nationally
Monitor pipeline, conversion, vacancy and occupancy performance, identifying opportunities for improvement
Partner with operational leaders to deliver sustainable occupancy and commercial outcomes
Build strategic referral relationships with hospitals, health professionals and community partners
Collaborate with Marketing and Customer Experience teams on lead generation and customer acquisition initiatives
Lead continuous improvement across the customer admissions journey
Strengthen reporting, forecasting and performance management frameworks
Oversee CRM, admissions systems and data governance to support business performance and customer outcomes
Influence senior stakeholders across operations, finance, customer experience and support functions
About you




You are an accomplished sales and commercial leader with experience leading large-scale, multi-site service operations.
You combine strategic thinking with hands-on leadership and have a proven ability to deliver growth through high-performing teams, strong stakeholder engagement and customer-focused sales strategies.
You will bring:
Significant experience leading sales, occupancy, admissions, business development or commercial functions within a multi-site environment
Demonstrated success achieving occupancy, revenue growth or customer acquisition targets
Strong commercial acumen and the ability to translate strategy into operational outcomes
Experience leading geographically dispersed teams and driving performance through coaching and influence
Exceptional stakeholder management and relationship-building skills
Strong analytical capability and data-driven decision-making skills
Experience using CRM or customer management systems to drive performance and customer outcomes
Tertiary qualifications in Business, Commerce, Marketing, Health Management or a related discipline
Experience within aged care, health, retirement living, healthcare, hospitality or a similarly customer-focused sector will be highly regarded
Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always secure; and Always together in all aspects of your work.
Senior leadership opportunity with national influence
Direct impact on commercial performance across one of Australia's largest aged care portfolios
Lead and shape a high-performing national sales and admissions function




Salary packaging perks of up to $15,900 plus $2,650 entertainment benefits
Flexible and hybrid work options
Additional purchased leave opportunities
Employee Assistance Program for you and your family
A values-driven culture focused on improving lives every day
Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.
Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.
Hirer responsiveness Salary match Number of applicants
Social & Welfare Services More than 10,000 employees
Bolton Clarke is Australia's largest independent not-for-profit aged care provider.
We are dedicated to enabling, celebrating and supporting the health, happiness and wellbeing of older people.
We work together with our customers and their families to provide holistic, best-practice care that evolves as needs change.
Our exceptional teams support more than 130,000 people to live independently at home for longer, and across our 43 retirement living villages and 87 residential aged care communities.
Bolton Clarke is Australia's largest independent not-for-profit aged care provider.
We are dedicated to enabling, celebrating and supporting the health, happiness and wellbeing of older people.
We work together with our customers and their families to provide holistic, best-practice care that evolves as needs change.
Our exceptional teams support more than 130,000 people to live independently at home for longer, and across our 43 retirement living villages and 87 residential aged care communities.
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📌 National Sales Manager - Residential Aged Care (Melbourne)
🏢 Bolton Clarke
📍 Melbourne