Job Info

Location: MANINGRIDA, NT

Salary: Not Specified

Job Type: Contract position | Casual position

Job Description

BHAC Employment Services is looking for Customer Service Officers to support participants and community members who visit or contact the RAES office. You will be one of the first people participants see when they come into the office and will help make sure they receive friendly, respectful and practical support. You will:
Welcome participants and community members to the RAES office
Answer phone calls and respond to basic enquiries
Help participants understand appointments, RAES services and participation options
Complete routine participant appointments and check-ins
Help participants with basic forms, documents and appointment information
Record attendance, appointments and participant contact in the system
Refer participants to an Employment Consultant, Mentor or other team member when they need more support
Help keep the reception and participant area organised and welcoming




Work with the RAES team to provide positive service to participants

Essential:
Positive communication and customer service skills
Friendly, respectful and comfortable talking with different people
Ability to explain information in a straightforward and easy-to-understand way
Basic computer skills and ability to enter information accurately
Ability to answer phones and assist people at the front counter
Ability to follow procedures and know when to ask another team member for help
Reliable, organised and able to manage different tasks
Ability to work independently and as part of a team
Ability to keep participant information private and confidential
Ochre Card
National Police Check

Desirable:
Experience in customer service, administration, employment services or community services
Driver’s licence

This position does not come with housing.

📌 Customer Service Officer Maningrida
🏢 Maningrida
📍 Maningrida