The City of Melville is seeking enthusiastic and customer-focused Casual Customer Service Officers to join our LeisureFit team.
As the first point of contact for members and visitors, you'll help create exceptional customer experiences while supporting the day-to-day operations of our vibrant leisure centres.
This is an exciting opportunity to join a community-focused organisation, work in a dynamic recreation environment, and contribute to the health and wellbeing of our residents.
Location:City of Melville LeisureFit Centres
Salary:LFCS $***** to $***** p/h + 12% Super
Employment Type:Casual
What You'll Be Doing
As a Customer Service Officer, you will deliver exceptional service to members and visitors across our LeisureFit centres while providing valuable administrative support to ensure smooth day-to-day operations.
Key responsibilities include:
Providing friendly, professional and responsive customer service
Assisting customers with memberships, programs, facilities and services
Promoting LeisureFit products and services to current and prospective members
Managing cash handling, reconciliations and banking procedures
Responding to enquiries through the membership's inbox
Maintaining a welcoming, clean and well-presented reception and public areas
Supporting merchandise sales and stock control
Performing data entry and administrative tasks as required
What We're Looking For
You are a customer-focused professional who enjoys helping people and delivering positive outcomes.
You possess excellent communication skills, a proactive attitude,



and the ability to work effectively in a dynamic team environment.
To be successful, you will have:
Excellent customer service and communication skills
Strong interpersonal and problem-solving abilities
Current Senior First Aid Certificate
Current CPR Certificate
Current National Police Clearance, or the ability to obtain one
Experience in a customer service environment
Cash handling and reconciliation experience
Experience using databases or customer management systems
Customer service or complaint management training
Why The City of Melville?
We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.
We are proud to be recognised as an Inclusive Employer ********* – a prestigious award that benchmarks workplace inclusion across various diversity areas.
This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives.
In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.
Why Belong?




Elevate your work experience with the City of Melville's benefits!
Enjoy annual salary increases of 4%, effective each year from 1 July **** to 1 July ****
Enjoy adaptable working arrangements that help balance work and life
Stay active with a free LeisureFit membership
Celebrate your special day with Birthday Leave – no work on your big day!
Access paid parental leave to support your family
Take more time to recharge with 2 extra days of leave plus the option to purchase additional leave (up to 10 weeks off per year)
Benefit from a generous superannuation co-contribution of up to 15.5%
Maximise your pay with salary packaging and novated leasing options
Grow your career with structured professional development and study assistance programs
Look after your wellbeing with wellness initiatives and Employee Assistance Programs
Connect outside of work with a vibrant social club
The City of Melville celebrates diversity, inclusion, and belonging.
We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.
All candidates applying for a position where the use of 'plant and machinery' or driving a vehicle is an inherent requirement of the role and other 'high risk' facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.
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📌 Customer Service Officer (Western Australia)
🏢 City of Melville
📍 Western Australia