Business Support Officer Southbank, Victoria
$75,000 + Super
Hybrid - 2 days in office minimum

A national automotive services organisation is seeking a Business Support Officer to join its Finance & Operations team in Southbank.

With 50–60 employees across Australia, the business operates nationally while maintaining a streamlined and collaborative internal structure. This role sits within a team of eight and works closely with stakeholders across Sales, Accounts, Compliance, IT and Management.

The Role
This position combines customer service and back-office administration. You will manage shared mailboxes, respond to a broad range of enquiries, and provide day-to-day operational support across the business.

Key responsibilities include:
Managing multiple shared email inboxes and ensuring timely responses
Handling inbound phone enquiries from customers, dealers and internal stakeholders
Providing administrative support across Sales, Accounts, IT and Compliance
Assisting customers with post-sales enquiries including cancellations and transfers




Processing credit card and direct debit payments
Supporting operational and processing tasks as required
Contributing to continuous improvement across administrative and operational processes

About You
Excellent phone manner and written communication skills
Previous experience in administration and/or customer service
Robust attention to detail and accuracy
Ability to manage multiple priorities in a quick-paced environment
Confident working with numerical data
Proficient in Microsoft Outlook, Word and Excel
Professional, team-oriented and able to handle confidential information with discretion

Additional Information
Monday to Friday, 8:30am - 5:00pm
Hybrid mode – minimum two days in the Southbank office (additional days during training)
Reporting to the Finance & Operations Manager

This is a varied and hands-on support role within a nationally operating business. Apply now to be considered.

📌 Business Support Officer Melbourne
🏢 Sharp & Carter
📍 Melbourne