Coordinator, Customer Experience - Shape Cx Strategy (New South Wales)

Coordinator, Customer Experience - Shape Cx Strategy (New South Wales)

26 Sep
|
Randwick
|
New South Wales

26 Sep

Randwick

New South Wales

Job Description
Randwick City Council's Corporate Planning and Performance team is seeking a Coordinator Customer Experience to lead the council's CX improvement program, acting as an internal consultant on customer experience strategy, digital channels, service design and cultural change.
You will work across Customer Service, IMT and operations to redesign journeys, implement self-service options, build customer insight capabilities and measure performance, helping teams adopt a customer-first mindset and
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📌 Coordinator, Customer Experience - Shape Cx Strategy (New South Wales)
🏢 Randwick
📍 New South Wales

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