Job Description
people2people – Sydney Western Suburbs NSW
A leading global home appliances and consumer products organisation, providing a broad range of household products and services across the Australian market.
The business has a strong focus on customer experience and delivering quality products and support to its customers.
About the role
This is an ongoing long-term temporary opportunity within a busy Call Centre / Customer Service setting.
The role will involve managing a high volume of customer enquiries via phone and email, with approximately *****+ calls per day.
Key responsibilities
Manage a high volume of inbound and outbound customer calls
Monitor and action enquiries received through the shared inbox
Triage customer calls and enquiries, directing them to the appropriate team or area as required




Manage multiple tasks simultaneously and prioritise workloads effectively
Maintain a high level of customer service and professionalism across all interactions
Work efficiently in a fast-paced environment and remain calm under pressure
Learn and utilise internal systems and processes, with training provided
About you
Previous customer service and/or call centre experience preferred; however, background is open for the right candidate
Strong SAP experience
Excellent communication and interpersonal skills
Highly motivated and proactive approach
Strong multitasking and prioritisation skills
Comfortable working in a high-volume environment
Ability to manage competing priorities and work effectively under pressure

📌 Call Centre Representative (New South Wales)
🏢 People2People
📍 New South Wales