Job Description

Your Mission n

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Sales interaction with internal/post sale customers.
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Processing quotes and orders.
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Handling and resolving customer complaints.
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Obtaining and evaluating all relevant information to handle enquiries and complaints.
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Developing and building customer relationships.
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Maintaining back orders.
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Maintaining databases.
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Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.
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Coordinating and maintaining records of repairs with manufacturing and outside contractors.
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Generate ad hoc reports as needed
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Follow up internal/external customer enquiries and respond within the company expectations.
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Manipulating and understand Excel reports.
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Keep records of customer interactions and transactions, record details of action taken.
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Adherence to regulatory procedures in order to maintain ISO compliance.
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Work in conjunction with the warehouse team, sales team and other internal stakeholders.
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Administration back up as required;
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Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.
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Your Talents nn
Previous experience in customer service essential.
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Works in a calm and logical way to solve issues.
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Excellent phone manner.
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Intermediate Word, Outlook and Access skills.
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Intermediate to advanced Excel skills, with the ability to do VLOOKUP’s and Marcos.
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Database management systems experience, preferably SAP.
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A medical background or experience with a medical company is desirable, however not essential.
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Your Benefits nn
Leave Advantages (Annual Leave, Sick Leave, Parental Leave, etc.)
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Birthday Advantages
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Transport Allowance (if applicable to role)
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Onsite Parking
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Accessibility to Public Transport
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Flexible Work Arrangements
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Wellness Programs and Activities
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Career development Opportunities
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Global Exposure & Business Travel Opportunities (if applicable to role)
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All other statutory advantages
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J-18808-Ljbffr

📌 Customer Service Representative Au M/f/d New South Wales (Australia)
🏢 KARL STORZ
📍 Australia