Job Description

DUTIES AND RESPONSIBILITIES n

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Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and productive operations on a continual basis.
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Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
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Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
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Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
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Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
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Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
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Promotes positive guest relations through prompt, courteous and productive service.
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Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
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Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
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Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
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Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
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Directly supervises all service team members on assigned shift.
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Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
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Performs all other duties as assigned.
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QUALIFICATION REQUIREMENTS nn
High school diploma or GED preferred.
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Minimum of one year related supervisory experience preferred.
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Appropriate licenses, as required.
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ServSafe® certification, or ability to become certified, and knowledge of HACCP standards required.
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Equal Chance Employer n

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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