IT Support Officer People First Healthcare | Full-Time 6 Month Fixed-Term Contract | Melbourne, VICAbout UsAt People First Healthcare, we're dedicated to placing people at the centre of every decision we make.
As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities.
Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.As part of the broader People First Workforce group, we operate across aged care, NDIS, healthcare, imaging, construction and related services, supporting a growing and diverse organisation across Australia and offshore operations.About the RoleWe are seeking an experienced IT Support Officer to join our team on a 6-month fixed-term contract.This is a hands-on role providing day-to-day IT support to employees across the organisation.
Working closely with the IS team, you will troubleshoot technical issues, support users, manage equipment and systems, and assist with the delivery of IT projects and initiatives.Key Responsibilities
Provide Level 1 and Level 2 IT support to employees
Troubleshoot hardware, software, network and system issues
Set up and configure laptops, computers, phones and other IT equipment
Manage user accounts, access and permissions
Support employee onboarding and offboarding
Provide support across Microsoft 365 and business applications
Log, manage and resolve IT support requests




Escalate complex issues to the appropriate IS team member or external vendor
Assist with IT system implementations, upgrades and projects
Maintain IT asset and equipment records
Assist with software installation, updates and troubleshooting
Ensure IT issues are documented and resolved within appropriate timeframes
Follow IT security, compliance and organisational policies
About You
You will be a practical and solutions-focused IT professional who enjoys supporting people and resolving technical issues.
You will ideally have:
Previous experience in an IT Support, Service Desk or Help Desk role
Level 1 and Level 2 technical support experience
Strong troubleshooting and problem-solving skills
Experience with Microsoft 365 and Windows environments
Knowledge of IT hardware, software and user management
Strong communication and customer service skills
Excellent attention to detail
Ability to prioritise competing support requests
A proactive and reliable approach to problem-solving
Ability to work independently while contributing to a broader IS team
Experience within healthcare, aged care, NDIS or another regulated environment will be highly regarded.
Why Join People First Healthcare?
Join a growing healthcare organisation with a strong people-focused culture
Work across a diverse technology environment and multiple business functions
Gain exposure to IT projects, systems and organisational initiatives
Work alongside an experienced and team-oriented IS team
Be part of an organisation guided by Respect, Integrity and Continuous Improvement

📌 It Support Officer (Melbourne)
🏢 People First Workforce Pty
📍 Melbourne