Clerk Grade: 9/10 Employment Type: Ongoing, Full-time Base Salary: $133,348 - $146,945 per annum plus Superannuation Hybrid work arrangements Office attendance required minimum 3 days per week.
Locations: Grafton, NSW.
This role sits within the NSW Fair Trading Division,
Rental Branch within the Rental Bonds Team.
An exciting chance has arisen within NSW Fair
Trading for a Senior Coordinator Business Operations.
About the Team This role sits within the NSW Fair Trading
Division, Rental Branch within the Rental Bonds Team.
A new team has been established to
support the implementation of Smart Rental Bonds.
Be Part of the Future of Fair Trading At NSW Fair Trading, we've been on an exciting journey of transformation — reimagining how we
deliver for the people and communities of NSW.
Through our recent organisational realignment, we've built a new
operating model designed to put customers at the center of
everything we do, strengthen our regulatory impact, and enable our people to
thrive.
We're creating a more
modern, responsive and risk-based Fair Trading — one that understands the needs of people and
businesses, embraces collaboration and innovation, and delivers better outcomes
across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping "the new way" — where you can help design smarter regulation,
improve customer experiences, and make a real difference for the people of NSW.
If you're someone who: -Thinks deeply about the needs of people and communities, -Is motivated by great outcomes, not just processes, and -Wants to be part of an organisation that's transforming how regulation works — ...then there's a place for you
in our future.
Join us as we build a Fair Trading that's fit for the future — one that's customer-centered,
evidence-driven, and proudly focused on public value.
About the Role We are seeking an experienced Senior
Coordinator Business Operations to deliver high-level business
support services that ensure the effective and efficient functioning of Smart
Rental Bonds within the Rental Bond Team.
As part of establishing Smart Rental Bonds, this role will play a
critical leadership role in building and leading a new team.
The
Senior Coordinator Business Operations will be responsible




for setting up the team's foundational operating environment,
including designing and implementing new business processes,
governance arrangements, and reporting frameworks.
This includes establishing robust end-to-end processes
for financial management activities such as debt management and
reconciliations, ensuring controls, compliance and service standards are
embedded from commencement.
In this role, you will coordinate business systems, policies,
operational planning, and performance reporting, while contributing
to continuous improvement initiatives.
You will work with a high degree of
autonomy, providing professional advice, managing competing
priorities, and supporting strategic and operational outcomes in a complex
environment.
Key responsibilities Establishing the Smart Rental Bond team's foundational
operating environment Coordinate and improve business
systems, procedures and processes to enhance efficiency and
service delivery Provide specialist advice and support to internal and
external stakeholders Support operational planning,
resource coordination and service delivery standards Contribute to strategic and operational planning, reporting on
progress, risks and trends Develop and analyse performance data, KPIs and
service level agreements Lead or contribute to continuous improvement and customer
service initiatives Build effective working relationships across
teams, stakeholders and partner agencies.About you You are an experienced business operations professional who
delivers high-quality outcomes
in fast-paced environmentsDemonstrated integrity, professionalism and sound
judgement, and work confidently within legislative, policy and governance
frameworksProven ability to stay organised and adaptable, able
to manage competing priorities while maintaining a strong focus
on resultsDemonstrated ability to work collaboratively, build productive
stakeholder relationships, and use data and insights to improve




performance and service deliverySound planning and project management capability and,
where required, support the development of others through clear
communication and constructive feedback.Essential requirements Relevant experience in accounting and experience in a
commercial environment and/or the public sector Proven knowledge of the Australian Accounting Standards.
When ApplyingProvide a cover letter (maximum 2 pages)
and resume (maximum 5 pages) that outline your experience and how you
meet the role's key capabilities.
Salary Grade 9/10, with the base salary for this role starting
at 133,348 base plus superannuation
Click Here to access the Role Description
.
For enquiries relating to recruitment please
contact Jessica Love via ******.
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday 7th October **** (11:59pm)
Careers at Department of Customer ServiceA career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or ******.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Senior Coordinator Business Operations (South Grafton)
🏢 the original
📍 South Grafton