Job Description
NSW Department of Customer Service is seeking an Advisor in the Issues & Complaints Resolution team based in Parramatta or Gosford.
The role provides regulatory guidance, assurance and support for the management and resolution of complaints to strengthen transparency and trust in workplace safety regulation.
Key responsibilities include managing high‐risk complaints, de‐escalating stakeholder interactions, applying statutory obligations and reporting on complaint trends to drive improvements in
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📌 Regulatory Complaints Advisor: Build Trust In Safety (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney
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