Job Description

About the Company & Role: n

Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.

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Reporting to the Service Support Operations Manager , you will join a cooperative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.

Duties: n

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Investigate customer complaints and perform root cause analysis (RCA)
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Prepare technical reports, documentation and work instructions
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Troubleshoot and diagnose electromechanical medical devices
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Support installation activities and escalated field service issues
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Conduct returned product investigations and technical assessments
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Liaise with Service, Quality, Manufacturing and Engineering teams
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Develop training materials and support technical training initiatives
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Assist with customer responses and resolution of complex technical issues
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Skills & Experience: nn
Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline
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Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer
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Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)
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Experience working with electromechanical or mechanically equipment
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Hands-on troubleshooting and fault-finding experience
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Experience with device assembly and use of hand tools including multimeters and screwdrivers
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Strong technical documentation and communication skills
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Proficiency with Microsoft Excel and PowerPoint
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Culture & Perks: nn
Training provided
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Supportive and collaborative engineering team
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Exposure to innovative medical device technology
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Chance to develop specialist troubleshooting, investigation and training skills
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Potential for longer-term opportunities
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Free on-site parking
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Ongoing training and development opportunities
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For any questions about the role, contact Mairead on .

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J-18808-Ljbffr

📌 Technical Support Engineer New South Wales
🏢 Evolve Scientific
📍 New South Wales