/n Work just feels different when you’re centred at the heart of valuable times. It’s about joining a family of big, iconic brands that bring everyone together to celebrate, connect and socialise. So put a spark back in your day, working in an environment where you will experience growth on tap, and outstanding brands like Stone&Wood;, XXXX, Hahn & Hyoketsu. /n /n We’re currently recruiting for one 6-month fixed term chance based in our York Street, Sydney office.

We’ll also soon be recruiting for multiple 3-month summer positions to support us through our peak period, so if a shorter-term chance is more your style, we’d still love to hear from you! /n /n Our team operates Monday to Friday between 8:00am and 6:00pm. To support business needs, you'll need to be available to work either shift and possibly public holidays. /n /n Some of your responsibilities include: /n /n
Managing service interactions through a variety of channels, including phone, email, and marketplace,



ensuring exceptional service across all platforms.

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Providing solutions that exceed customer expectations, aiming for first call resolution with every interaction.

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Maintaining accurate and detailed records of customer interactions and transactions.

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Embracing a mindset focused on continuous improvement to enhance our service standards and delight our customers.

/n /n /n What we're looking for: /n /n
A strong focus on customer and consumer satisfaction.

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Excellent communication skills with a knack for making customers feel heard and valued.

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Strong problem-solving abilities to tackle customer concerns with grace and creativity.

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A passion for learning and a willingness to continuously improve your skills.

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An innovative mindset with the ability to think outside the box and improve processes.

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📌 Service Executive Fixed Term Contract Sydney
🏢 Lion
📍 Sydney