/n Are you ready to launch your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team! /n Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, cutting-edge, and cooperative work environment makes them an ideal place to grow your career. /n The Role: /n As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs. /n Your responsibilities include: /n /n
Providing first-level technical support to end-users.

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Troubleshooting and resolving IT-related queries and issues.

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Knowledge of Office 365, SharePoint, Exchange, and Azure AD.

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Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.

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Documenting and tracking support requests.

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Collaborating with the IT team to find solutions.

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A strong customer focus and a passion for helping others.

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Previous experience in a similar role.

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Knowledge of Office 365 and Windows AD.

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Intermediate Level 1 ICT troubleshooting skills.

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Excellent communication and skilled phone manners.

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The ability to prioritize tasks to meet SLAs.

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A desire to learn and grow into more senior roles.

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Good attention to detail.

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Availability to work Monday - Friday, 8:30 am - 5 pm

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Candidates must be permanent residents or citizens /n /n What’s in it for you! /n /n
Ongoing career development opportunities.

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A supportive and collaborative team environment.

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Competitive compensation package.

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Convenient location in Perth's eastern suburbs.

/n /n Apply today /n To be considered for this role, submit your CV today (in Word format) by clicking the Apply button. /n

📌 Service Desk Engineer Level 1 Rockingham
🏢 Professional Search Group
📍 Rockingham