Key Responsibilities
Provide L2/L3 functional support for Oracle HCM Cloud applications.
Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
Support Oracle quarterly release analysis, regression testing, and production deployment activities.
Conduct root cause analysis for recurring issues and recommend permanent solutions.
Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
Prepare operational reports, service metrics, and governance updates.
Identify opportunities for automation, process improvements, and service optimization.




Participate in knowledge management activities and maintain support documentation.

Required Skills
Robust experience in Oracle HCM Cloud Application Support and Maintenance.
Positive understanding of Incident, Problem, Change, and Service Request Management processes.
Experience working in AMS/Managed Services environments with SLA-driven support.
Robust troubleshooting, analytical, and stakeholder management skills.
Experience in testing, release management, and quarterly patch validation.
Excellent communication and documentation skills.

📌 Oracle Cloud Support Melbourne
🏢 XPT Software Australia Pty
📍 Melbourne